Frequently Asked Questions
Frequently Asked QuestionsA compilation of commonly asked questions with concise answers, designed to provide quick and helpful information on a specific topic or issue. If you can't find the answer you're looking for, please don't hesitate to contact us for further assistance.
If your order has an SG suffix, please track it at SingPost.
If your order has an IN suffix, please track it at IndiaPost.
If your order has a CH suffic, please track it at Swiss Post.
If your order has an FR suffix, please track it at France Post.
If you order has an INAWABET prefix, please track it at DHL India.
Order information may not appear in the tracking system until the shipment leave the origin country, so sometimes it may show you “Tracking details not found” or “Pre-Shipment”.Please allow 5 to 7 business days after receiving your tracking number to be able to track your shipment. We’ll send you an additional tracking notification by email once your tracking number is live.
None of our packages require a signature upon delivery. We will deliver your package to your mailbox.
You can use your Delivery tracking code to check the current delivery status. It can take up to 30 days for your order to be delivered. If only the parcel does not arrive within this term, you should contact your local governmental postal office. If they confirm that the parcel has not been delivered, we will reship the order FREE of charge for you. Though, if the original order subsequently arrives as the reshipped order then we rely on your honesty to inform us as soon as possible. We always do our best to solve problems in a reasonable manner.
If the order isn’t received during the delivery time we guarantee to reship the product free of charge or give your money back.
Normally we ship in 2 hours. If the order is shipped out, we will not be able to cancel the order. We can only refund or reship if the product arrived is damaged or tampered during transit. Or if there is a delay in arriving.
Please contact our customer support team at [email protected] any time and we’ll be happy to answer your questions! We’re online 24×7!
We accept Paypal, E-checks, Credit cards, Amazon/Walmart Giftcards (can be purchased with VISA/Mastercard) and Cryptocurrency depending upon the shipping country. And all our prices are in USD.
Yes. Normally we ship in 6-24 hours. If the order is shipped out, we will not be able to cancel the order. We will refund or reship if the product arrived is damaged / tampered or customs problems during transit. Or if there is a delay in arriving.